Policies:



Shipping:

All items ship within 2 business days by USPS if ordered before 4:00 p.m.. However, most orders will ship the same day. If your order is placed after 4 p.m. your order will ship within 2 days starting on the following business day. Business days are Monday-Friday. Most orders will arrive by USPS in 2-5 days.
If you need expedited shipping you can indicate your required shipping on the checkout screen of the shopping cart. We will contact you with the cost of shipping for the type of shipping method (overnight, 2-day, etc.) and carrier you choose (UPS, FedEx, etc) and finalize your order.

Our Excellent Shipping Rates:
$0.00 - $9.98 = $1.24
$9.99 - $34.99 = $2.23
$35.00 - $49.98 = $2.23
$49.99 - $100.00 = FREE
$100.01 - up = FREE (Retail orders only)

Returns

You may return your product in the original, unopened package, within 30 days for a full refund. 100% satisfaction is guaranteed. We only accept returns with an authorized Return Merchandise Authorization Number (RMA#). Please contact us at support@cri-kits.com to receive your RMA#, and shipping directions, before sending any product back or it cannot be accepted. The RMA# must be clearly visible on the outside of your return package and must be packaged to avoid damage during shipment. We cannot be responsible for damage during return shipping. Insurance is advised. You must also include your receipt or packing slip with your returned items. Shipping charges are not refundable and you are responsible for the return shipping charges.
Our goal is to make your purchase great and your experience with all Creative Insert and Cri-Kits products a positive one. So please contact us with any concerns or problems at the e-mail address below. Oh.. we accept compliments too. :)

Phone support is not available at this time however we may need to call you in some cases. Please indicate your contact preference when emailing, faxing or otherwise.

Lifetime Warranty for Embosser details

The approved list of material at this time is listed below. Any use of materials other than the these materials listed may void your warranty. Very abrasive materials will obviously wear out nearly any type of material. So experimentation outside of our tested materials is at your own risk. If you have any questions regarding a particular material please contact us at support@cri-kits.com or send a sample to use for evealuation at no charge.

  • Aluminum, Brass, or Copper Metal - 3 mil (.003") or less in thickness.
  • Paper (Note: On the Cricut® and Silhouette machines a paper thickness greater than 50 lb (.050") has nearly no effect and is not recommended)
  • Vellum
  • Thin foils
  • Thin Plastic/PVC/Acetate