Perfect Pen Promise:

Well...no pen is "perfect"...but our promise is simple. Your pens will arrive in great working condition or we will replace them at no cost to you. No questions asked. Our customer service is second to none and our shipping is fast!
Problems are rare, however, if you have a problem with your order simply email us at support@cri-kits.com and we will assist you with your problem.
Enjoy!