To me, it’s always funny to post something new that isn’t new at all. As many of you know, we stand by the quality of our gel-pens, and we have from the beginning…We simply thought it was time to make it official. 
Our promise is simple. Your pens will arrive in great working condition or we will replace them at no cost to you. No questions asked. Our customer service is second to none and our shipping is fast!
Problems are rare, however, if you have a problem with your order simply email us at support@cri-kits.com and we will assist you.
Now go have some fun!!!!
Creative Inserts -- CRI-Kits ©2011 All Rights Reserved
I recently bought your gel pens and cricut holder, which is what machine I have. I have watched videos and I have it inserted into the machine correctly, but my pens don’t reach down far enough to write on the paper, unless I am putting manual pressure on it. I’m sure thats not good for my machine. Please tell me what I am doing wrong. Thank you.
Leslie Rozsa
Hi Leslie,
The main thing that usually happens there is that your pressure is too low. Put the pressure from 3-5. We made the pens to work right at pressure 3 so that we get the best flow (too much pressure can cause the ball, that rolls the ink, to not roll well). However, some machines need more pressure. Try it out. If that doesn’t work let us know! Enjoy!